Elfi Says Booking and Cancellation Policy
The person who completes the booking is ‘the client’ and is therefore subject to the booking and cancellation policy for the booking.
Elfi Says reserves the right to cancel or postpone the course at short notice, in the case of Elfi Says cancelling the course the client will be offered an alternative date or a full refund.
In the event of the client wishing to cancel a booking, they are subject to the following charges plus any costs already incurred by Elfi Says:
● 100% course fee free if the client cancels 0 to 7 calendar days prior to commencement of the course
● 50% course fee if the client cancels 8 to 13 calendar days prior to commencement of the course
● Full refund if the client cancels 14 or more calendar days prior to commencement of the course.
Cancellations must be received in writing and Elfi Says will accept the cancellation based on the date it is received in writing. Should the client wish to arrange an alternative course date, the request must be put in writing and must be made at least 14 days prior to commencement of the course. Elfi Says will try to accommodate therequest where possible. Should the client suffer illness on the day of the course theymust contact the trainer via text or email on or before the training day. Elfi Says are under no obligation to provide you with an alternative date, as sickness is classed as cancellation on day 0 and therefore subject to 100% course fee cost. Any alternative date Elfi Says offers, does not reinstate the above cancellation terms.
Cancellation is based on the original course date and therefore if you are unable toattend your alternative date for any reason you will not be entitled to a refund.
Elfi Says reserves the right to change the Booking and Cancellation Policy